Here's a link to a post of advice for agents from author Hope Vestergard.
Needless to say I'm probably on her shit list. Take a look at #3.
The funny thing is, she missed the obvious one: respond to queries. As far as I'm concerned that should be number one. All that other stuff might make querying easier, but not getting a response makes writers crazy.
As for "tell us who reads our work": Assume someone else is reading your work. Just assume it. I read all my own queries, but I also solicit opinions from other people in my office. Yes that includes our cadre of invaluable interns. I am not putting that on my website or in my guidelines because it varies from day to day, project by project. If you let this kind of thing bother you, you're in for a world of hurt. Lots of unknown people will be reading your work at every stage of the game. Get used to it now.