From Shelf Awareness this morning:
When Cynthia Christensen, owner of Book Stop, Hood River, Ore., had pneumonia and laryngitis, her original solution for working at the store was to put up a sign that said, "I have laryngitis and can't talk at all. However, I know several useful hand gestures. Not all of them are rude." But this didn't work because people asked so many open-ended questions. Her doctor then forbade her to go to work until her voice returned.
So for two weeks, her husband, Charlie, who usually works in an ER, stepped in and replaced her in the store. He kept notes in a journal of interactions with customers (and non-customers!), which came to form what he calls "a simultaneous rant and ode to the trade." Cynthia noted that Charlie now has "a much greater appreciation for what I do, and belligerent drunks in his ER don't annoy him as much as they did before."
Here's the link to the story